Loyalty is a central aspect of Inbound Marketing. This means that, with Inbound, the relationship with customers does not end at the point of purchase, but from there, you work to retain them and convert them, little by little, into promoters of your company. The Inbound method is based on offering an exceptional customer experience. In addition, users now have much higher expectations of companies and the attention they receive. Therefore, it is much more important to interact with them in the right way, delight them and help them achieve success. If you succeed, they will continue to buy your products or services, they will generate a long-term bond with your company, they will recommend your brand to their friends and they will tell everyone that they are fans of your products or services. In short, it is all about working to make customers become amplifiers of your brand and add value to your business.